RETURN AND EXCHANGE POLICY

Last Updated: 9/29/2022

Thank you for shopping at www.advuna.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS



INTERPRETATION


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


DEFINITIONS


For the purposes of this Return and Exchange Policy:


Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Advuna Located at LK.


Goods refer to the items offered for sale on the Service.


Orders mean a request by You to purchase Goods from Us.


Service refers to the Website.


Website refers to My Site, accessible from www.advuna.com


You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


 


GENERAL RETURN POLICY


If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality. Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.


You are always required to ship back the items by following the shipping instruction:


If applicable we will send you a shipping label once the return request has been approved. In case you need to ship the products using any carrier, please use the following shipping address: 3/A1, Katana Watta Road, Dankotuwa, Sri Lanka, 61130. Please make sure to include the return slip in the package.




REFUND POLICY


In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.


    

  • Product must be returned in its original packaging
    • 

  • Product wasn’t used or damaged
    • 

  • Product must include original tags (if applicable)
    • 



After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.


 


HOW TO INITIATE A RETURN


If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:


Email Address: info@advuna.com


Contact Form URL: www.advuna.com


You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.


Generated by ReturnGO policy tool